Separate evidence, not one absolute verdict
searchfreightbroker.com presents carrier experiences, payment reports, FMCSA records, bond information, and verified legal records as separate evidence. A community score does not replace official records, credit checks, references, contract review, or a carrier's own business judgment.
Data sources and profile provenance
Every broker profile includes a collapsed Sources & freshness disclosure. Its source count means source channels checked or available for inspection, not a count of evidence records. Each row identifies the operator, fields used, check state, last checked time, confidence, exact public record identity, and a public method or record link where one is available. Review and payment rows separately name the real sample unit and independent carrier-company count. Empty, unavailable, candidate, and not-checked states remain explicit. A source marked current describes the platform's latest retained check; it does not establish completeness, official endorsement, safety, creditworthiness, or future performance.
The normalized catalog documents each source's field scope, refresh policy, record identity, scoring use, and limitations. View the public source registry.
Carrier Review Score
The Carrier Review Score is a 1–100 summary of published carrier reviews. It is not an FMCSA safety rating, credit score, legal conclusion, or government endorsement. Every broker profile shows the review count and a separate data-confidence label.
Missing payment or repeat-business answers use a neutral value of 62 rather than being counted as positive or negative. Scores with fewer than six reviews are pulled toward 62, reducing the effect of a single extreme review. The profile's score-details control shows the value, weight, and sample size for each component.
Submitted broker search cards use this same review-summary model for their compact score, rating, reported payment, and would-work-again preview. Autocomplete remains FMCSA-only. If review evidence cannot be loaded, the search card omits the preview rather than presenting an outage as zero reviews.
Supporting record reviewed
A carrier may optionally prepare a rate confirmation, invoice, payment record, or business email locally while writing a review. The raw PDF or image, filename, and full extracted text stay in the carrier's browser. Only a carrier-reviewed redacted excerpt and bounded metadata are sent to private moderation, and the excerpt and private fingerprint are scrubbed after 30 days.
An undecided retained excerpt blocks publication. After an administrator marks it reviewed, the public review may show an allowlisted type-only label such as Payment record reviewed, or the generic Supporting record reviewed fallback. Its disclosure says that the moderator saw a carrier-redacted extract, the raw document was not stored, and the review does not independently verify payment or every statement. The excerpt, carrier account, source metadata, fingerprint, moderator identity, internal note, and history remain private. The label does not authenticate the original document, establish liability, or affect the Carrier Review Score, Broker Vetting Status, search order, or rankings.
Data confidence
Confidence describes the amount and completeness of available review data. It does not describe whether a broker is safe.
- High confidence: at least eight reviews and at least 75% coverage across rating, payment, and would-haul-again inputs.
- Moderate confidence: at least three reviews and at least 55% input coverage.
- Limited confidence: some published reviews, but the volume or coverage is below those thresholds.
- Insufficient data: no published carrier reviews.
Recent carrier trends
A recent carrier trend compares the latest 90 days with the immediately preceding 90 days. Each window uses no more than one latest qualifying review per carrier company. A direction appears only when both windows include at least three reviews from three carrier companies; would-haul-again movement has the same response floor. Rating changes must reach 0.5 stars and recommendation changes must reach 15 percentage points before they are described as material. Opposing signals are labeled mixed. The trend shows sample size, freshness, and confidence and does not change the Carrier Review Score. Only a qualified trend can appear in Before You Book or a saved-broker revisit alert; sparse history cannot create a trend warning.
Broker Vetting Status
The Broker Vetting Status is a qualified operational summary, not another numeric score. It reviews five evidence categories separately: current authority, bond or trust filing, published carrier reviews, carrier-reported payment information, and verified legal records. The profile always shows how many categories are available and which information is still missing.
- Strong profile: requires active authority, a current bond signal, low FMCSA-record risk, no verified open legal record, high evidence confidence, and substantial positive carrier and payment samples.
- Generally acceptable: current evidence has no major caution signal and confidence is at least moderate.
- Review carefully: evidence is limited, incomplete, mixed, or contains a noncritical caution.
- Elevated caution: one or more significant current signals require direct review, such as inactive authority, pending bond cancellation, a verified open legal record, or a sufficiently sampled serious payment pattern.
- Insufficient data: no useful evidence category is currently available.
Possible CourtListener name matches never affect the status until an administrator verifies the broker identity. A favorable status is not a guarantee and does not replace FMCSA verification, credit checks, references, identity checks, or review of the rate confirmation.
Current, time-bounded verification notices for company/contact information, a booking contact, the brokerage chain, or payment instructions can combine into one noncritical caution after an administrator independently reviews supporting evidence, selects a bounded source category, and sets a re-review date no more than 180 days away. Booking notices also require a stored dated first-hand carrier report. A notice does not add a sixth evidence category or raise evidence confidence. It is not a fraud, impersonation, double-brokering, legal, safety, or credit finding. An expired or resolved notice no longer affects the current status or questions, and no notice changes the Carrier Review Score.
The expanded status includes up to five questions to confirm before dispatch. The questions are prioritized from the same available authority, bond or trust, payment, carrier-report, verified legal-record, public-identity, and written-term evidence. They do not change the status or Carrier Review Score. Unverified CourtListener candidates cannot create a legal-record question, and copying the list does not store it on the platform.
Broker comparison
The comparison tool places two or three brokers beside each other using the same profile evidence and publication rules. It does not create a new hidden score, choose a winner, or label a broker safe. The numeric community measure remains the Carrier Review Score; the separate Broker Vetting Status continues to summarize authority, bond or trust filing, carrier reviews, payment reports, and verified legal records with an evidence-confidence label.
Standard-invoice timing excludes quick pay and factoring and appears only after at least three completed reports from three carrier companies. Communication, detention, TONU, contract-fairness, and claims indicators use their existing independent-company publication floors. Possible CourtListener name matches remain excluded. Missing or unavailable fields are shown as needing more evidence rather than being treated as favorable. Shared comparison links contain only public broker record identifiers and remain subject to the same operational limitations as broker profiles.
Payment reporting
Payment fields inside ordinary carrier reviews are self-reported. The platform shows sample sizes and separates standard invoices, broker quick pay, factoring, outstanding payment, and unreported methods when those details are available. Standard-invoice percentages require at least three completed timing reports from three carrier companies and use the latest qualifying report per company. Quick pay and factoring are excluded from standard-invoice vetting, Before You Book timing cautions, saved-broker standard-payment alerts, and the fastest standard-invoice ranking. Blended all-method timing is descriptive only and should not be interpreted as standard invoice timing.
Verified payment evidence is a separate source. An authenticated carrier with an approved company connection submits written terms, invoice and paid dates, and which redacted records can be provided. Nothing becomes public until an administrator documents that a redacted invoice or rate confirmation and a redacted payment record were reviewed. The site stores no document upload in this version; the public profile receives only method-separated aggregate fields, sample counts, carrier-company counts, and verification timestamps. Reporter identity, private notes, record dates, and moderation notes remain private. One verified standard-invoice record is informational only, two independent records are required for a caution, and three are required for critical or favorable payment findings. Verification supports the reported dates; it is not a credit audit or guarantee of future payment.
Factoring network payment data is a third, independent source. An administrator may register an authorized factoring source and import only aggregate broker-to-factor observations. The profile identifies each source, reporting window, confidence, sample, update date, and methodology link when supplied. A source needs 10 observations to appear, current partner data needs 25 observations before it can affect the payment portion of Broker Vetting Status, and a critical conclusion requires at least 100 observations. Data older than 12 months is historical context only. Carrier identities, invoice identifiers, documents, transaction rows, private source notes, and import audit details are not public. Weighted aggregates may contain overlapping observations across sources and are not a credit report, audit, endorsement, or payment guarantee.
Positive broker rankings require the current FMCSA snapshot to report active broker authority. Inactive or unconfirmed broker authority is excluded from top-rated and fastest-standard-payment recommendations, while cautionary lists may still show reviewed companies so carriers can inspect the underlying record.
Public identity check
The public identity check compares the FMCSA legal name or DBA with a linked Secretary of State entity name when one is available. It ignores punctuation and common legal suffixes. Unverified state-search candidates cannot create warnings, and registered-agent or officer details are not treated as operating contacts. An aligned result is not identity verification or proof of legitimacy; current contact and payment instructions still require independent confirmation.
FMCSA identity and contact history
The profile compares retained FMCSA snapshots for changes to the legal name, DBA, public phone, physical address, and mailing address. Formatting-only differences and newly available fields are not treated as changes. A public event shows the field type, observation date, source, and a verification step; it does not publish the prior phone number or address. A recent change can prioritize a question asking the carrier to recheck the current FMCSA record, but it does not change the Carrier Review Score or independently change the Broker Vetting Status.
A public-record change may be routine and is not evidence of impersonation, fraud, double brokering, or wrongdoing. Snapshot history may be incomplete, and older values can predate platform retention. Carriers should confirm current company and contact information directly through FMCSA before booking.
Rate confirmation identity and contact check
The Public identity check card and Before You Book can compare an optional company name, phone number, or email address from a rate confirmation or broker communication with available public FMCSA evidence. Company names are compared conservatively with the FMCSA legal name and DBA. Phone checks prefer the profile contact and can use the official FMCSA Census business or mailing telephone when needed. Email comparison distinguishes an exact address from a shared company domain. Standalone checks are not saved, and entered values are omitted from the server response. Missing public data does not create a warning. A match does not verify a person or load, and a difference is not proof of impersonation or fraud; carriers should independently call a current official number before dispatch.
When an email is entered, the service also identifies shared mailbox providers or uses the public IANA DNS RDAP bootstrap to obtain the authoritative registry's domain-registration event. Only the domain, never the full email, is sent to registry RDAP, and the application does not persist the email, domain, or raw registry response. A shared provider or registration event within 90 days adds a request-specific verification prompt in Contact Check or Before You Book; it never changes the Carrier Review Score or becomes a standing broker-profile allegation. New domains can be legitimate, and older domains do not verify ownership, the sender, the broker, the load, or payment instructions.
Private rate-confirmation document check
The private scanner accepts PDF, JPG, and PNG files up to 8 MB. Text PDFs are read locally for up to 15 pages. Image files and scanned PDFs use self-hosted optical character recognition in the browser, with scanned-PDF recognition limited to the first five pages. The raw file stays on the user's device; only bounded extracted text is sent to the authenticated service for deterministic analysis. HEIC files must first be converted to PDF, JPG, or PNG.
Results identify selected load, rate, payment, deduction, detention, TONU, tracking, claim, and document-consistency terms and link each finding to a redacted source snippet when available. “Not located” means only that the automated process did not identify the term in the analyzed text; it is not proof that the term is absent. Recognition, redaction, and extraction can be incomplete, so the original contract and broker must be checked before booking.
The scanner does not use generated conclusions or declare a document safe, fair, enforceable, or fraudulent. Structured findings remain private to the account, expire after 30 days, and can be deleted earlier. They never become a public allegation and never change the Carrier Review Score, Broker Vetting Status, search order, rankings, or moderation decisions. If the carrier explicitly adds a scan to Before You Book, the service uses only allowlisted finding and located-term keys to build a neutral contract-warning summary for that private load decision. Client wording and source excerpts are discarded. The normalized summary can be retained only when that carrier explicitly saves the private calculation.
Route and stop evidence
A dismissed lane-rate report may receive one private reconsideration from its original carrier. Reopening only returns the report to ordinary moderation with prior review checks cleared; it cannot publish the report, verify a supporting record, or place the rate into a public lane aggregate.
Before You Book can show a lane comparison from published reviews and administrator-reviewed private rate reports, plus optional pickup or delivery facility experience from the last 12 months. Universal search can also open shareable facility and directional lane profiles. A facility profile may include an administrator-reviewed canonical name, aliases, address, public contact or arrival details, and a direct public source; “source-backed” identifies that provenance and is not independent certification or a guarantee that details remain current. It may also contain individual first-hand visit reports published after moderation. Those rows identify the connected carrier company, username, and USDOT, while aggregate wait, stage, rating, staff, dock, detention, lumper, and amenity metrics remain hidden until at least three matching reports from three carrier companies. Exact stop times are not exposed through aggregates, although they can appear in the originating review or a separately moderated visit report. Daypart, weekday, equipment, and live/drop visit-mode wait segments independently require three reports from three carrier companies, use one latest report per company in each segment, omit sparse segments, and describe a segment as longer only when two qualified medians differ by at least 30 minutes or 20%. These are historical observations, not a live estimate or recommended arrival time. Lane rate, loaded-RPM, and all-in-RPM bands use the same three-report / three-company publication floor, deduplicate the same load across review and rate-report sources, and never expose rate-reporter identity or moderation data. A carrier may optionally prepare a rate confirmation locally and send only a redacted extract for private moderation. Public coverage separates rates with and without a reviewed supporting record, and a record-reviewed median uses its own three-rate / three-company floor. “Supporting record reviewed” means only that a moderator matched the redacted extract to the structured broker, direction, pickup date, and total rate; it is not document authentication, payment verification, or proof that the load moved. A lane rate-movement summary compares the latest 90 days with the immediately preceding 90 days only when each period independently passes that same floor. It uses rounded platform-reported medians and is not a live market index, forecast, recommended rate, or document-authenticity finding. Community-only facility handles represent an exact normalized public name and city/state. Community lane handles represent an exact normalized origin-to-destination pair, not a live load board, verified freight market, or guaranteed quote. Route and stop evidence does not change the Carrier Review Score, Broker Vetting Status, or Before You Book broker decision label and does not guarantee a future rate, wait, or facility condition.
Facilities near me is an explicit, permission-only lookup over published source-backed directory records. The request uses the browser coordinate pair only to apply a bounded distance search; application code does not retain or return the origin, add it to analytics or saved history, or request it when a page loads. A denied permission or unavailable directory leaves manual facility search available.
Carrier identity labels
Company connected means a phone-authenticated account selected the displayed FMCSA carrier company and USDOT record. That connection supports clear attribution and duplicate controls, but SearchFreightBroker has not independently confirmed that account holder's relationship to the company. Facility reports and other carrier contributions use this connection label unless a feature expressly says otherwise.
Carrier verified when posted is a stronger review-author label. It means an administrator had reviewed the account holder's relationship to that exact connected company through an official company email, a public business phone, or permitted manual business records; checked a current public company record; and the time-limited verification was active when the review was submitted. Verification expires and does not transfer when the account changes companies.
Neither label verifies the review statement, payment event, supporting record, facility condition, future outcome, FMCSA authority, safety, creditworthiness, or broker conduct. Carrier verification never changes the Carrier Review Score, Broker Vetting Status, search order, or rankings.
A declined or revoked carrier-verification request receives one private reconsideration within 30 days. The carrier profile shows a 14-day response target, while the protected admin workspace requires a documented recheck of the original request, current public company record, and available relationship evidence before a decision is upheld or reopened. Reopening returns the request to ordinary review and never restores the badge by itself. Appeal reasons, private evidence, administrator identity, and internal notes are not public and never enter review labels or broker scoring.
Review moderation and privacy
Reviews must describe first-hand business experiences and must not include phone numbers, email addresses, government identification numbers, bank details, invoice numbers, or private documents. Reports involving outstanding payment, claims, a changed identity/contact, or an unclear brokerage chain receive additional moderation before publication. A structured issue tag remains a carrier report and does not create a verification notice without the separate evidence-reviewed private concern process. Brokers cannot delete reviews through the public site.
Any user can select the compact Report action on a published review; authentication is required before submission. The user chooses a structured reason and provides private factual context. The report is attributed to the account and connected carrier company only inside the administrator inbox, and duplicate open reports from the same account for the same review are rejected. Reporting does not hide the review or change its rating, votes, Carrier Review Score, Broker Vetting Status, search order, or rankings. Moderators must review the original content and document an outcome through the existing moderation process.
The original author can fix a pending review before it has ever been published. The same structured form is prefilled, all fields and privacy rules are checked again, and the review stays private in moderation. A bounded prior-version history is retained only for moderation and integrity; public visitors receive neither the pending content nor its edit history. Editing pauses once an attached private supporting record is actively being reviewed or has already been reviewed, preventing the reviewed extract from silently diverging from the review facts.
A review author can propose a correction through the same structured review form. The published version, score, votes, comments, reports, and broker response remain unchanged while the correction is pending. A moderator sees every changed current and proposed field and must document a complete content review before publication. Approved corrections update the review in place, display an edited time, and participate in scoring from that point forward. The author's explanation, prior versions, moderator notes, and decision history remain private. An edited label does not mean every statement was independently verified.
If a private supporting record is dismissed, the original review author receives a neutral explanation and may request one reconsideration while the carrier-redacted extract remains retained. The appeal stays private and cannot change the review, score, votes, or ranking. A moderator must review the complete retained extract and appeal before upholding the dismissal or reopening ordinary evidence moderation. Reopening is not approval; the record must complete the normal moderation workflow before a public Supporting record reviewed label can appear. Appeal reasons, internal notes, and outcomes are never added to the public review.
Spam review and account standing
New reviews, review comments, community posts, and community comments receive bounded deterministic checks for common spam patterns such as repeated text, excessive capital letters, several links, and unrelated promotional phrases. Content with a signal stays private for administrator review. This is a routing decision, not an account penalty or a finding that the content is false. Automated signals never issue a warning or strike by themselves and never change a broker's Carrier Review Score, Broker Vetting Status, search order, or ranking.
Account enforcement is a separate documented workflow. Administrators can record a warning, issue a 180-day strike, pause only new contributions, revoke a strike, or restore access. Three active strikes trigger a 30-day contribution pause. A manual pause can last 1, 7, 30, or 90 days or until restored. During a pause, broker search, profiles, vetting evidence, and private account tools remain available; reviews, comments, votes, reports, and other new contributions do not. If account-standing storage is unavailable, contribution writes fail closed rather than treating an unknown account as clear.
The carrier profile shows the current standing, carrier-facing reason, expiration when applicable, bounded active-strike details, and one private appeal action for the current eligible decision. After submission, the carrier sees only appeal status and the final carrier-facing outcome. The private reason, moderator identity, private notes, and audit history stay in the protected admin system. A final appeal decision requires documented review of the account history, related content, and appeal. Account moderation does not remove another carrier's published content and does not affect broker evidence or scores.
Facility report moderation
Dedicated facility reports require a phone-authenticated user, an approved connected carrier company, a visit date, loading or unloading context, rating, return decision, and first-hand attestation. Duplicate reports for the same account, facility, date, and operation are rejected. Notes are screened for common sensitive identifiers, and submissions are rate-limited. A report stays private until an administrator documents review of first-hand context, personal information, and unsupported allegations. Dismissed reports remain private; publication never relaxes aggregate sample floors.
Facility photos use a separate moderation path and never change facility metrics, broker scores, vetting status, search order, or rankings. The carrier's source file stays on the device while the browser creates a metadata-free, size-bounded derivative. Pending images are private. Publication requires documented review of the complete frame, privacy-sensitive content, and the facility/category match. The public gallery withholds reporter and carrier identity, Storage details, checksums, attestations, moderator identity, and decision history. Moderator reviewed means those workflow checks were recorded; it does not certify the image date, current condition, access, safety, ownership, or permission to enter the property.
The original carrier can update a pending report using conflict-safe version checks. A correction to a published report stays private and leaves the current version public until an administrator compares every changed field and records a complete-content decision. Approved corrections show an edited time but do not expose the private reason, proposed draft, prior version, or moderator record. A dismissed report receives a neutral explanation and one private reconsideration request. Reopening returns it to ordinary private moderation and is not approval or publication. These workflows never change a broker score or relax facility aggregate thresholds.
Facility directory corrections
Approved carriers can privately flag one incorrect, missing, unclear, or stale field on a source-backed facility profile and identify when and how it was confirmed. Public-source evidence requires a direct public link, and all submissions are screened for common private identifiers. The correction itself has no public projection and never becomes a warning, rating, or carrier report. An administrator sees the connected-carrier context, must document complete-content review, and can mark a correction applied only after the linked canonical directory record was saved later than the submission. The carrier receives only status and a neutral final outcome. Source attribution remains attached to the canonical directory field, and an applied correction is not an inspection, certification, endorsement, or guarantee of current conditions.
Broker claims and company responses
A claimed company profile means an administrator reviewed a phone-authenticated representative through an official company email, a public business phone, or permitted manual business records and documented both identity and authority to act for the broker. It is platform access verification, not an FMCSA credential, government endorsement, credit finding, or guarantee of conduct. An unclaimed profile is not a negative broker signal, and claim status never affects the Carrier Review Score, Broker Vetting Status, search order, or rankings.
An approved representative can submit a company response beside a carrier review. The response remains private until a moderator checks representative access and privacy-safe, neutral content. The original review, rating, votes, comments, and score remain unchanged. If a published response is edited, the prior approved version remains visible until the edit is reviewed. Brokers cannot delete carrier reviews through this workflow.
A denied or revoked claimant may submit one private reconsideration within 30 days. The moderation workspace shows a 14-day response target and requires a documented recheck of current identity and company-authority records before the decision is upheld or the claim is reopened. Reopening clears prior checks and resumes ordinary verification; it never restores access or public claimed status by itself. Claim reconsideration is not a broker reliability signal and never changes a review, score, ranking, or public vetting result.
Private broker concerns
A signed-in carrier can privately flag identity, contact, authority or bond, payment, profile-data, booking-contact, brokerage-chain, or payment-instruction information for moderator review. Serious booking categories require the carrier to identify the interaction stage and date and confirm direct first-hand involvement. The report is attributed to the carrier account and connected company in the private admin inbox, but it is never displayed on the broker profile and never changes the Carrier Review Score or Broker Vetting Status by itself. Moderators must independently verify information through the platform's normal public-record or review processes before it can affect any public evidence. Sensitive identifiers are rejected, duplicate open serious reports are blocked, and submissions are rate-limited.
For a matching identity, contact, or dated first-hand booking-verification report, a moderator may publish a neutral verification notice after documenting evidence review. The public profile receives only the notice type and label, neutral summary, broad source label, publication time, and re-review date. Reporter identity, interaction stage and date, report details, raw evidence, source keys, and internal notes remain private. The notice expires from the current vetting decision when its review window ends unless it is re-reviewed, and a moderator can replace it with a neutral resolved outcome.
The carrier warning center applies an additional publication gate: only evidence-reviewed active notices and recent neutral resolutions tied to a current public broker can appear. It also lists CourtListener records only after an administrator verifies the broker identity match. Private reports, possible name matches, expired notices, and unsupported allegations are excluded. A filing or notice is a prompt for independent verification, not a finding of wrongdoing, and no listed item changes the Carrier Review Score.
Saved broker monitoring
Saved-broker monitoring compares a carrier's private baseline with later qualified public and community aggregates. A carrier can pause or resume each saved broker without deleting the saved label, note, baseline, or existing alerts. While paused, the service does not perform new profile-view comparisons, account checks, or subscription refreshes for that entry. Pause state is private, does not appear on the public broker profile, and never changes the Carrier Review Score or Broker Vetting Status. Monitoring can be delayed or incomplete and is not a substitute for checking current FMCSA filings before dispatch.
Signed-in carriers can privately select daily, weekly, or manual-only in-app checks for each saved broker. Daily and weekly settings limit how often a newer shared target is applied to that carrier's private baseline; manual-only applies it only after Check updates. An explicit check bypasses the cadence but not pause state or request limits. The selection does not affect another carrier, provider data, public profiles, scores, or rankings.
A carrier can separately opt in to one generic daily or weekly browser summary for newly detected unread changes across the account. This delivery setting does not make monitoring real time or alter any broker's check cadence. The preview contains only a bounded change count and opens the signed-in Broker Alerts page; it never contains broker names, notes, review text, documents, alert reasons, or evidence details. In-app alerts remain authoritative when browser delivery is unsupported, blocked, paused, delayed, or unavailable. Saved-broker summaries are not sent by email or SMS.
Monitoring can alert when an allowlisted public verification notice appears, changes, resolves, or expires. Its snapshot stores only the active-notice count and a fingerprint of public status, notice type, publication date, and re-review date. It does not store the private report, reporter, first-hand context, evidence, or moderator notes.
Privacy-conscious product measurement
The service uses aggregate event counters to improve search, broker profiles, comparisons, carrier tools, and community workflows. Analytics do not retain search terms, broker IDs, account IDs, phone numbers, raw network addresses, or event-level histories. Public pages may also report only the good, needs-improvement, or poor quality band for LCP, INP, and CLS; exact measurements, page paths, interaction targets, and navigation identifiers are discarded. Admin event ratios and field-performance bands are directional product signals, not unique-user conversion, and never affect broker scores, rankings, moderation, or vetting status.
Public records and legal information
FMCSA authority, insurance, bond, and operating information is labeled with its source and last-checked time when available. CourtListener results begin as possible identity matches. A possible match is not counted as a lawsuit or risk signal until an administrator verifies that the record belongs to the broker profile. Court records are presented neutrally and do not imply wrongdoing or liability.
Corrections and disputes
Public-source data can be delayed, incomplete, or wrong. Users should confirm important information through the linked official source. An approved representative may privately request a profile correction, legal-record clarification, or moderation review of a carrier review. A submission does not establish that the challenged content is wrong and does not remove it automatically. After review, a moderator may publish only an allowlisted neutral corrected, clarification-added, no-change, identity/contact/booking verification, or verification-resolved outcome; private details, reporter identity, first-hand context, official contact data, raw evidence, source keys, and internal notes stay private. Relevant records and timestamps may be retained for security, legal compliance, and platform integrity.
A closed legal-record clarification gives the same approved representative one private 30-day reconsideration request. The admin workspace shows a 14-day response target and requires a documented review of the original request and relevant official public records before the decision is upheld or reopened. The prior public outcome remains in place during review. Reopening resumes ordinary private moderation and never changes a public court record, broker score, review, rating, search order, or ranking by itself.
Operational disclaimer
Broker profiles and load calculations provide operational information, not legal, financial, insurance, safety, or credit advice. A carrier remains responsible for verifying authority, identity, payment terms, facilities, rate confirmations, and contract requirements before accepting freight.